FAQs

This is a subscription service where your selected items are automatically ordered and paid for every month, then shipped to you from Japan. Your subscription will automatically renew every month until you cancel or pause it.

For the 12-cup subscription, a 30% discount applies only to the initial product price. From the second delivery onwards, the regular product price will apply.

The 30-cup subscription has no discount, and the regular product price applies from the first delivery.

Shipping is free.

There is no minimum purchase requirement. You may cancel after your first order. To stop the next order and payment, please complete the procedure at least 7 days before your next scheduled order date.

You can check your next order date from the subscription management screen on your customer account page.
We will send a reminder email to your registered email address 14 days before your next order date. On the order date, the payment will be processed automatically using your registered payment method. Once the payment is successful, your next order will be created.

For subscription orders, items are typically shipped within 7 days after successful automatic payment and order confirmation. Once shipped, delivery is expected within 7 to 14 business days.

If your package does not arrive, please contact the delivery carrier and provide them with your tracking number. If you do not receive a response from the carrier, please contact daily zen nourishment.

You can change the next order date, skip an order, or pause your subscription from the subscription management page in your account at least 7 days before your next scheduled order date.

There is no limit to how many times you can skip, but you must complete the skip process for each individual order.

If you wish to take a long-term break, please use the pause function. You can resume a paused subscription from your account page.

Currently, we do not support changing products or quantities from the subscription management screen on your account page.

If you wish to make changes, please cancel your current subscription at least 7 days before your next order date and place a new order for the desired products.

Please make changes via the subscription management screen on your account page at least 7 days before your next scheduled order date.
Changing your address on your Shopify profile page will not update the shipping address for your current subscription. Please ensure you change your shipping address by selecting "Manage Subscriptions" at the top of your Shopify "Orders" page.

Please complete the process via the subscription management screen on your customer account page. If a payment fails, your next order will not be created, so please check the notification email and update your payment method.

If you placed your order via SHOP PAY, please be sure to update your payment information within SHOP PAY.

After logging into your customer account page on the shop, you can cancel your subscription by selecting "Manage Subscriptions" at the top of the "Orders" page. To stop the next order and payment, please complete the process at least 7 days before your next scheduled order date. You can also access the management screen by clicking the "Manage Subscriptions" button in the advance notification email.

No. Canceling your subscription only stops future orders; it does not cancel orders that have already been created and processed. We do not accept cancellations or provide refunds based on customer preference once an order has been created and payment has been processed. If your item is damaged, defective, or incorrect, please contact us within 7 days of delivery.