FAQs

1. About Subscription

This is a subscription service where your selected products are automatically ordered and paid for every month and delivered from Japan. Your subscription will automatically renew monthly until you cancel or pause it.

2. What about prices, discounts, and shipping fees?

For the 12-cup subscription, a 30% discount is applied only to the initial product price. The regular product price will apply from the second order onwards.

For the 30-cup subscription, there is no discount, and the regular product price will apply from the first order.

Shipping is free.

3. Is there a minimum purchase period?

There is no minimum purchase period. You can cancel after your first order. To stop the next order and payment, please complete the procedure at least 7 days before the next order date.

4. When will the next order and automatic payment occur?

You can check your next order date on the subscription management screen in your customer account page. We will send you a pre-notification email to your registered email address 14 days before your next order date. On the next order date, automatic payment will be made using your registered payment method. If the payment is successful, your next order will be created.

5. Can I change, skip, or pause my next subscription delivery?

You can change, skip, or pause your next order by going to the subscription management screen in your customer account page at least 7 days before your next order date.

There is no limit to the number of skips, but skipping must be done for each order.

If you wish to take a long break, please use the pause function. A paused subscription can be resumed from your customer account page.

6. Can I change the product, quantity, or plan?

Currently, changing the product, quantity, or plan from the subscription management screen in your customer account page is not supported.

If you wish to make changes, please cancel your current subscription at least 7 days before your next order date and re-subscribe with your desired product.

7. Can I change the shipping address for my subscription delivery?

Please change it on the subscription management screen in your customer account page at least 7 days before your next order date.

Simply changing the address on your Shopify profile page will not reflect the change in the shipping address for your current subscription delivery.

Please be sure to change the shipping address from "Manage Subscription" at the top of the Shopify "Orders" page.

8. Can I change my payment method?

Open the relevant subscription on the subscription management screen in your customer account page and proceed from "Change payment method."

You can register new payment information by following the instructions sent to your registered email address.

If a payment fails, the next order will not be created, so please check the notification email and update your payment method.

9. How do I cancel my subscription?

After logging in, you can cancel from "Manage Subscription" at the top of the "Orders" page in your customer account.

To stop the next order and payment, please complete the procedure at least 7 days before the next order date.

You can also access the management screen from the "Manage Subscription" button in the pre-notification email.

10. If I cancel, will orders that have already been paid for also be cancelled?

No. Cancelling a subscription is a procedure to stop future orders.

Orders that have already been created and paid for will not be cancelled. After an order has been created and payment completed, we do not accept cancellations or refunds due to customer reasons.

If there is any damage, defect, or incorrect delivery of the product, please contact us within 7 days of receiving the product.

We ship internationally from Japan. Items are usually shipped within 7 days of order confirmation.

After your order has shipped, it should arrive in 7 to 14 business days.

If your order has not arrived, please contact the shipping company and provide your tracking number. If you do not receive a response from the shipping company, please contact daily zen nourishment.

Shipping is free.

Upon receipt of your order, customs duties, import taxes, and customs clearance fees may be incurred according to Australian regulations and the discretion of the shipping company. If these charges are incurred, they will be your responsibility. In Australia, customs duties are generally not incurred if the total value of the goods is less than AUD 1,000. However, the presence and amount of taxes and fees are determined by the local customs authorities and the shipping company. For the latest information, please check Australia's customs information.

We currently ship to the following countries:

Australia

We do not accept returns or offer refunds due to customer convenience.

In the unlikely event that a product is damaged or defective, please contact us within 7 days of receiving the item. To verify, please attach photos showing the condition of the product and send them to the inquiry email address.

daily zen nourishment does not have information regarding the whereabouts of your package. Please contact the shipping company and provide them with your tracking number. If you do not receive a response from the shipping company, please contact daily zen nourishment.

The following payment methods are available:

Credit card (VISA, MasterCard, Amex), Shop Pay, Apple Pay, Google Pay

For inquiries regarding products or delivery, please contact us below:

https://daily-zen-nourishment.com/en-au/pages/contact