FAQs

1. About the Subscription Service

This is a recurring delivery service that automatically orders and settles your selected products monthly and ships them to you from Japan. Your subscription will automatically renew each month until you cancel or pause it.

2. What about Fees, Discounts, and Shipping Costs?

For the 12-cup subscription, a 30% discount is applied only to the first order. Regular product prices will apply from the second order onwards.

The 30-cup subscription does not include a discount, and regular product prices will apply from the first order.

Shipping is a flat AUD $30 per order. Shipping costs will also be incurred per order upon subscription renewal.

3. Is there a minimum purchase period?

There is no minimum purchase period. You can cancel after your first order. To stop the next order and payment, please do so at least 7 days before the next order date.

4. When are the next order and automatic payment processed?

You can check your next order date from the subscription management screen in your customer account page. A pre-notification email will be sent to your registered email address 14 days before the next order date. On the next order date, automatic payment will be processed using your registered payment method. If the payment is successful, your next order will be created.

5. Can I change, skip, or pause my next recurring delivery?

You can change, skip, or pause your next order from the subscription management screen on your customer account page at least 7 days before the next order date.

There is no limit to the number of skips, but you must skip each order individually.

If you wish to take a long break, please use the pause option. You can resume a paused subscription from your customer account page.

6. Can I change the product, quantity, or plan?

Currently, we do not support changing products, quantities, or plans from the subscription management screen on your customer account page.

If you wish to make changes, please cancel your current subscription at least 7 days before your next order date and re-subscribe with your desired products.

7. Can I change the shipping address for my recurring delivery?

Please change it from the subscription management screen on your customer account page at least 7 days before your next order date.

Changing the address only on your Shopify profile page will not reflect the change in the shipping address for your current recurring delivery.

Please make sure to change the shipping address from "Manage Subscriptions" at the top of the Shopify "Orders" page.

8. Can I change my payment method?

Open the relevant subscription on the subscription management screen of your customer account page and proceed from "Change Payment Method."

You can register new payment information by following the instructions sent to your registered email address.

If a payment fails, the next order will not be created, so please check your notification email and update your payment method.

9. How do I cancel my subscription?

After logging in, you can cancel from "Manage Subscriptions" at the top of the "Orders" page in your customer account.

To stop the next order and payment, please do so at least 7 days before the next order date.

You can also access the management screen from the "Manage Subscription" button in the pre-notification email.

10. If I cancel, will already-paid orders also be canceled?

No. Canceling your subscription is a process to stop future orders.

Orders that have already been created and paid for will not be canceled. Once an order has been created and payment completed, we do not accept cancellations or refunds due to customer reasons.

If there is damage, defects, or incorrect delivery of the product, please contact us within 7 days of receiving the product.

We ship internationally from Japan. Items are usually shipped within 7 days of order confirmation.

After your order has shipped, it is expected to be delivered within 7-14 business days.

If your item does not arrive, please contact the shipping company with your tracking number. If you do not receive a response from the shipping company, please contact dairy zen nourishment.

Shipping is a flat rate of AUD 30 per order.

Upon receipt of your order, customs duties, import taxes, and customs clearance fees may be incurred according to Australian regulations and the discretion of the shipping company. If these charges are incurred, they will be your responsibility. In Australia, customs duties are generally not incurred if the total value of the goods is less than AUD 1,000. However, the presence and amount of taxes and fees are determined by the local customs authorities and the shipping company. For the latest information, please check Australia's customs information.

We currently ship to the following countries:

Australia

We do not accept returns or offer refunds due to customer convenience.

In the unlikely event that a product is damaged or defective, please contact us within 7 days of receiving the item. To verify, please attach photos showing the condition of the product and send them to the inquiry email address.

dairy zen nourishment does not have information regarding the whereabouts of your package. We apologize for the inconvenience, but please contact the delivery company and provide them with your tracking number. If you do not receive a response from the delivery company, please contact dairy zen nourishment.

The following payment methods are available:

Credit card (VISA, MasterCard, Amex), Shop Pay, Apple Pay, Google Pay

For inquiries regarding products or delivery, please contact us below:

https://daily-zen-nourishment.com/en-au/pages/contact